Customer Relations Representative

Customer Relations · Sugar Land, Texas
Department Customer Relations
Employment Type Full-Time
Minimum Experience Entry-level
Compensation Starting range is $16-$20 hourly depending on experience

About Us


A family-owned company in Sugar Land, Texas, Welker designs and manufactures innovative solutions for the oil and gas industry and beyond. With 65+ years of industry experience, ERP system, 3D CAD software, and on-site manual and computer-aided machines, we are a one-stop-shop for industry-leading products, turnkey solutions, and worldwide service.


If you're looking to make a difference at a dynamic, forward-looking company, Welker might be the right fit for you.




About Our Customer Relations Representative


Our company is growing! We are in the process of building an energized and united team, ready and willing to delight our customers and exceed expectations. Our ideal candidate is a self-motivated team player with a strong desire to provide the highest level of customer service. In this role, attention to detail and organization are crucial. You are the driving force from the moment an order is received, until the moment it leaves our facility. If you are passionate about productivity and helping people, this is the position for you!




Responsibilities


  • Complete all sales and service orders in an accurate and timely manner utilizing CRM
  • Identify, address, and follow up on all discrepancies and customer issues
  • Coordinate logistics of the shipping process including required documentation for international customers
  • Understand and follow departmental and internal procedures to contribute to the success of the team
  • These are some of the more frequent tasks you could expect to perform during your workday, but you may be called upon to fulfill other duties as needed.




Key Skills


  • Communication: You will interact with peers, team leads, managers, and customers in a kind and professional manner, because communication is essential for a successful day
  • Teamwork: You work well with others with an attitude of cooperation and achievement, and you are committed to the success of the team as a whole
  • Work Ethic: You have excellent organizational and follow-through skills with a highly developed sense of urgency and prioritization. You're able to handle multiple complex tasks within tight deadline parameters
  • Tech Savvy: You are familiar with Microsoft Office applications and able to quickly adapt to new software programs, including the Welker ERP software, to handle the clerical aspects of the position


The Welker team is a diverse and motivated group. These key skills keep our Customer Relations department running efficiently and effectively.




Qualifications


  • Customer-oriented with a proactive nature and a positive attitude
  • Comfortable calling customers to ensure expedient resolutions
  • High school diploma, GED, or equivalent
  • Clerical experience preferred


Does this sound like you? Submit your application, and let's talk!


This is a full-time position with the occasional opportunity for overtime. Starting salary is within the posted range and is determined by experience, education, and potential. Welker cares for our employees, so we offer competitive benefits including paid time off, paid holidays, health/dental/vision insurance, 401k, and tuition reimbursement.





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  • Location
    Sugar Land, Texas
  • Department
    Customer Relations
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    Starting range is $16-$20 hourly depending on experience